Refunds follow our return policy: you have 14 days from delivery to return a new, unopened bag in its original packaging.

Once we receive and check the bag, we refund the amount you paid for the item. Delivery fees are not refunded unless the bag arrived damaged or was not what you ordered.

Refunds are paid back the way that suits you best: bank transfer or cash handed over when we collect the return. Contact us on WhatsApp or Instagram with your order number to start.